Returns Policy

Return Policy for Jayray Vehicle Solutions LTD

Effective Date: 01/11/2024

At Jayray Vehicle Solutions, we are committed to ensuring that our customers are satisfied with their purchases. If for any reason you are not completely satisfied with your purchase, you may return the item(s) in accordance with the terms outlined in this return policy.

  1. Eligibility for Returns
  • Items must be returned within 30 days of the purchase date.
  • To be eligible for a return, items must be in their original condition, unused, and undamaged, with all original tags and packaging intact.
  • Certain items are non-returnable, including:
    • Custom-made or special-order items
    • Items marked as non-returnable at the time of purchase
  1. Return Process
  • To initiate a return, please contact our customer service team at stephanie@jayray.co.uk with your order number and details about the product you wish to return.
  • Once your return is approved, we will provide you with a return authorization number and instructions on how to return your item(s).
  • Please ensure that the return authorization number is clearly marked on the outside of the package.
  1. Shipping and Handling
  • Customers are responsible for the cost of return shipping unless the item is defective or the return is a result of our error.
  • We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
  1. Refunds
  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
  • Please note that original shipping costs are non-refundable.
  1. Exchanges
  • If you need to exchange an item for the same product, please contact our customer service team at stephanie@jayray.co.uk. Exchanges will be processed once the original item is received and inspected.
  1. Contact Information
  • For any questions or concerns about our return policy, please contact us at:
    • Email: stephanie@jayray.co.uk